FAQ

Here is a list of questions frequently asked by our members. These questions complete the picture we have tried to outline the section devoted to the concept of home exchange, free vacation, rental cse students and for sale. However, just in case, we are at your disposal so do not hesitate to contact us! 

Questions about Home Exchange 
Where can I go? 
When can I trade? How can it last? 
My house will suit my trading partners? 
What should I pay the usual costs housewives (water, electricity, gas ,..)? 
Which of the things I find in the house of my partners I use? 
What if I have to cancel my exchange a few days before departure? 
My home insurance will cover my guests? 
How can I be assured that my house will be safe? 
There is an exchange contract that governs the relationship between the various parties? 



Questions about Vacation Photos 

How can I get a free vacation? 



Frequently asked on rental for students 

How can I make available a house to rent to students? 
Can I rent only to students? 
I am interested in a job, I pay to register and contact the advertiser? 



Questions about our portal and its features 

I entered your email and password but the system tells me I need to activate. How do I do? 
What is the exchange offer? 
I proceeded to registration and inputting data of the house that I share, sell or rent but can not find my house among others. Why? 
How do I contact a member once I saw his proposal and read his offer? 
How will I be notified if there are people interested in exchanging their home with their offer or mine? 
My house was visited several times but I still received no offer to exchange? And 'maybe because I have inserted pictures? 
I can not put photos of my house. What should I do? 
I have not included the pictures at registration. How do I add now? 
How do I change my house and my offers? 
How do I cancel my membership and remove all my data? 



Questions about Home Exchange 





Where can I go? 

Anywhere, nowhere is prohibited! 




When can I trade? How can it last? 

When you want at any time of year and how many days you want, even for months. It is important that you and your exchange partner you agree. 





My house will fulfill my exchange partner? 

Two houses were never the same economic value, but what will the real value added by the Exchange. So our advice is to assess the experience it brings. The only requirement is that your house is able to accommodate all family members with whom trade. 





What should I pay the usual costs housewives (water, electricity, gas ,...)? 

Usually everyone pays the home. For very long periods of exchange, we recommend making arrangements to avoid any controversy. 





Which of the things I find in the house of my partners I use? 

Everything depends on how you stand in agreement. It is therefore important to clarify this point well before the exchange. 





What happens if I have to cancel my exchange a few days before departure? 

Legally, nothing happens unless otherwise agreed between you. But remember that you will not be a surprise for them to know that not even two days before going on holidays. Be honest.Consider that the exchange is based on trust, if you're not reliable nobody will propose an exchange house. 





My home insurance will cover my guests? 

Most insurance companies recognize the importance of not leaving unattended a house especially for long periods. The damage caused by fire, theft and natural disasters in general are still guaranteed even if the house is occupied by guests. 





How can I be assured that my house will be safe? 

Any negative behavior we will promptly reported by the victims of these measures such as deportation and insured. Therefore, the members present shall be selected within the portal. We will help you get information about your exchange partner before it occurs. 





There is an exchange contract, which regulates relationships between the various parties? 

We can supply your request a facsimile of the exchange contract. However, exchange of house there is a contract that has legal value in all countries. You must be based on mutual trust and contacts that must elapse before the exchange. It is therefore recommended at least a phone call to clarify any aspect of the exchange before departure. However, those engaged in home exchange are usually people who care about the houses of others as their own. 


Questions about Vacation Photos 




How can I get a free vacation? 

Free holiday means that you can provide your manual, your experience and your work capacity and offer in return for payment of such consideration for a 2 weeks rent for an apartment on the sea. In times of crisis must be the imagination and ingenuity to overcome economic difficulties, takes advantage of what you do and run your ad! 


Frequently asked on rental for students 





How can I make available a house to rent to students? 

When post your ad select the category rent students and propose your offer. 


Can I rent only to students? 

No, you can choose what you want. You can make your house available to students but not limited to, the important thing is to specify the characteristics of your bid when the composition of your ad. 


I am interested in a job, I pay to register and contact the advertiser? 

No, by registering you can contact all advertisers! 




Questions about our portal and its features 



I entered your email and password but the system tells me I need to activate. How do I do? 

When you have completed the registration you have received e-mail address specified, and a welcome email containing a link that you have to click to make your subscription active. This procedure serves to confirm that the address you provided is a valid address. If you have received this e-mail means that you misspelled your email address or you have changed.Contact us and resolve the problem. 





What is a listing of exchange? 

An ad exchange sums up the demands and requirements of a writing to share his home. Thus, within the exchange offer will find the desired destination, the date on which you want to share, people involved in the exchange, a willingness to rent the house. 





I proceeded to registration and inputting data of the house that I share, sell or rent but can not find my house among others. Why? 

One reason may be that you have not activated your account by clicking on the link in the confirmation email you received. Only after you have activated and inserted an offer to exchange your house is visible. Remember you Essert enabled and you enter at least one offer of exchange. 





How do I contact a member once I saw his proposal and read his offer? 

When viewing an ad you can use the appropriate link to send a private message through our mail system. Clicking on this link you can send a message to the owner of the house. He will receive a notification message to your address and you can respond through our mail system. 





How will I be notified if there are people interested in exchanging their home or their offer with mine? 

Receive requests from members directly in your inbox by notification, you can read the message on the internal mail to Casadero. Quick and easy! 





My house has been visited many times but I still received no offer to exchange? Should I add pictures? 

Photographs are a lot of importance, attract other members and convince them to read your card. If there are photographs of the possibilities of exchange are much smaller. 





I can not put photos of my house. What should I do? 

Photographs must be in jpeg format (. Jpg). The maximum size for photos is 200 Kbytes. 





I have not included the pictures at registration. How do I add now? 

Within the user menu, you can manage independently your profile, then post your photos, edit, remove and add new ones at any time. 





How do I change my house and my offers? 

Again the user menu you will have total control over the details of your home and your offer.You, insert, correct, delete them. So managing your data on your home, your offer, your personal information is completely in your hands. This area is personal and therefore we recommend you keep confidential email and password. 





How do I cancel my membership and remove all my data? 

Email us the address This e-mail address is being protected from spambots. You need JavaScript enabled to view it indicating that you intend to cancel your subscription. Will immediately remove all your data.